Article · NYC311

Coronavirus (COVID-19) Alert

Social Security offices are open by appointment only for certain services. If you believe you qualify for an in-person appointment, call your local office. Appointments may not be immediately available, depending on local health and safety conditions and staffing.

Find a Social Security Office.

Local offices will continue to provide critical services over the phone. Online services are also available.

Need something else?

Social Security Fraud if you think someone should not be receiving social security benefits, or to report scam phone calls

The Federal government provides all information and assistance for Social Security.

You can also get assistance with the New York State Supplement Program (SSP).

You can get information online and by phone about Social Security, Disability, or Supplemental Security Income benefits, including how to apply for benefits.

If you are already a receiving benefits, you can also:

Enroll in direct deposit
Request a Benefit Verification Letter (award letter)
Request a replacement check
Report payment issues
Find your local office and make an appointment to discuss your benefits

You can also make a complaint about a Social Security office or employee.

Online

Get Social Security information and assistance.

Find a Social Security Office.

By Phone

Agency: United States Social Security Administration
Phone Number: (800) 772-1213
Business Hours: Monday - Friday: 7 AM - 7 PM
Staff is available through the automated phone system during business hours. Automated assistance is also available in Spanish. Most languages are available through a staff person.

Social Security Statements

As a result of budget constraints, the Federal government has stopped issuing annual Social Security Statements. You may be able to estimate your retirement benefit using the Social Security Administration's online Retirement Estimator.

You can apply for, replace, or modify your Social Security card. You also can find out how to get a different Social Security number.

Social Security cards are free. There is no cost to apply.

If you are requesting a new card, you must apply by mail or in person at a Social Security office. If you need a replacement card and are a U.S. citizen age 18 or older with valid state-issued identification, you can also apply online using your "my Social Security account."

Find a Social Security Office.

Get a new Social Security number.

Required Documents for Applying for a Social Security Card

Your application for a Social Security number and card must include two personal identification documents:

Your birth certificate or your passport

Plus one of these unexpired photo IDs:

U.S. driver license
Non-driver State ID (or non-driver photo ID card)
Passport
Employee ID card
School ID card
Health insurance card
U.S. military ID card

Your application in person or by mail must include original documents (not photocopies). Your original IDs will be returned to you.

Apply for a Social Security card.

Required Documents for Replacing a Social Security Card

Your application for a replacement Social Security card must include one of these original, unexpired photo IDs:

U.S. driver license
Non-driver State ID (or non-driver photo ID card)
Passport
Employee ID card
School ID card
Health insurance card
U.S. military ID card

Your application in person or by mail must include the original ID (not a photocopy). Your original ID will be returned to you.

Replace a Social Security card.

Change your name on your Social Security card.

Additional Assistance

You can get more information and assistance through the Social Security Administration.

Online

Get Social Security information and assistance.

By Phone

Agency: United States Social Security Administration
Phone Number: (800) 772-1213
Business Hours: Monday - Friday: 7 AM - 7 PM
Staff is available through the automated phone system during business hours. Automated assistance is also available in Spanish. Most languages are available through a staff person.

You can report the death of someone who was receiving Social Security, Disability, or Supplemental Security Income (SSI) benefits. You can also get answers to all related questions.

Get information about reporting the death of a Social Security recipient.

Agency: United States Social Security Administration
Phone Number: (800) 772-1213
Business Hours: Monday - Friday: 7 AM - 7 PM
Staff is available through the automated phone system during business hours. Automated assistance is also available in Spanish. Most languages are available through a staff person.

When you apply for Supplemental Security Income (SSI) through the Social Security Administration, the Federal agency’s decision about your eligibility is sent to New York State.

You may qualify for a State-only SSI benefit known as the State Supplement Program (SSP) that is administered by New York State.

The State provides assistance if you have questions about your SSP benefit, including reporting household changes.

Online

Learn more about the New York State Supplement Program.

By Phone

Agency: New York State Office of Temporary and Disability Assistance
Division: New York State Supplement Program Customer Support
Phone Number: (855) 488-0541
Business Hours: Monday - Friday: 8:30 AM - 4:45 PM

Social Security offices are closed on the following holidays in 2022:

Date	Holiday
Monday, January 17	Martin Luther King, Jr. Day
Monday, February 21	Washington's Birthday (Presidents' Day)
Monday, May 30	Memorial Day
Monday, June 20	Juneteenth (Observed)
Monday, July 4	Independence Day
Monday, September 5	Labor Day
Monday, October 10	Italian Heritage Day/Indigenous Peoples' Day
Friday, November 11	Veterans Day
Thursday, November 24	Thanksgiving Day
Monday, December 26	Christmas Day (Observed)

Social Security

Benefit Information and Assistance

Card Application or Replacement

Report the Death of a Social Security Recipient

New York State Supplement Program (SSP)

Holiday Closures