If you provide an email address with your Service Request, you will receive status updates by email. First, you will receive a confirmation email with your Service Request number. Then, each time the assigned Agency takes action on your Service Request, you will receive a new email with a status update.
The emails will come from SRNotice@customercare.nyc.gov.
Notification emails are not generated for some Department of Transportation Service Requests.
The City doesn't accept complaints for email notifications, but you can provide NYC311 Feedback.
If you provide a phone number with your Service Request, you will receive status updates by SMS text message.
First, you will receive a confirmation message with your Service Request number. Then, each time the assigned Agency takes action on your Service Request, you will receive a new message to alert you of a status update.
Notification messages are not generated for some Department of Transportation Service Requests.
The City does not charge for this service, but your text messaging or data rates may apply. Check with your carrier for further information.
The City doesn't accept complaints for email notifications, but you can provide NYC311 Feedback.
NYC311 accepts photos, videos, and other file attachments with most Service Request types.
Photo or video evidence is not necessary for City Agencies to take action.
Learn more about submitting files with NYC311 Service Requests.
NYC311 collects and discloses personal information from customers in order to address their needs, conduct and improve City business and services, help provide emergency assistance when necessary, and as otherwise required by law.
NYC311's responsibility for keeping this information confidential is outlined in the NYC311 Privacy Policy.
After you submit a Service Request through NYC311, you will get a confirmation message with the Service Level Agreement (SLA) and information about how the agency will respond. An SLA is the time it takes an agency to respond to that type of Service Request.
View Service Request SLA data for the Department of Housing Preservation and Development (HPD).
