NYCERS Customer Service Center, located at 340 Jay Street in Brooklyn, is closed until further notice. Fully completed forms may be placed in a secure drop box at NYCERS’ Jay Street entrance Monday to Friday, 8 AM to 5 PM.
The NYCERS phone line is experiencing high call volumes and agents may not be available. You’re encouraged to access NYCERS services online.
You can get information about benefits available to New York City Employee Retirement Services (NYCERS) members, retirees, and beneficiaries.
NYCERS manages retirement and pension benefits for the following City agencies:
NYCERS also manages benefits for State agencies that used to be City agencies if NYCERS members still work there.
Online
Get information and assistance from NYCERS.
In Person
You can visit the NYCERS Customer Service Center for assistance. Appointments are encouraged but not required.
To help Customer Service respond to your inquiry when you visit, please bring the following:
The NYCERS Customer Service Center is located at:
340 Jay Street, Mezzanine Level
Brooklyn, NY 11201
Walk-In Hours:
The Center is closed on holidays.
By Phone
New York City Police Pension Fund
The New York City Police Pension Fund covers NYPD uniformed police officers (active or retired) and their beneficiaries. You can get more information and assistance from the Fund.
Online
Visit the New York City Police Pension Fund website.
By Phone
Employees, prospective employees, and retirees of the Department of Education can get information and assistance with payroll, health benefits, certification, leave, or other human resources issues.
Online
Learn about employee benefits from the Department of Education.
By Phone
If you are a non-unionized City worker or retiree, you can get information about employee and health benefits from the Management Benefits Fund.
Online
Learn more about the Management Benefits Fund.
By Phone
The Office of Labor Relations walk-in center, located at 22 Cortlandt Street in Manhattan, is closed until further notice.
The Health Benefits Program for Retirees phone line is providing automated information only.
Due to the closure of the office, retirees who mailed or faxed forms or correspondence on or after March 11, 2020 must resubmit inquiries and documents as follows:
If you are a City government retiree, you can get information about health plan benefits.
If you are a current City employee, contact your agency's health benefits representative in the Human Resources office.
Online
Learn more about health plan benefits for City government retirees.
In Person
Office of Labor Relations
22 Cortlandt Street
New York, NY 10007
Walk-in Hours: Monday to Friday, 9 AM to 3 PM
By Phone
If you are a City employee or retiree, you can get information about 457 and 401(k) savings plans.
Online
Learn more about Deferred Compensation programs.
By Phone
The City of New York offers its employees a Flexible Spending Accounts (FSA) Program, which allows City employees to deposit a portion of their pre-tax income into accounts maintained for certain health and dependent care expenses.
The programs under FSA include:
Learn more about the Flexible Spending Accounts (FSA) Program.
The City is doing a review to confirm that all dependents of City employees and retirees enrolled in the City’s Health Benefits Program are eligible. This process is called the Dependent Eligibility Verification Audit.
If you are a City employee or retiree and have any enrolled dependents on your City health benefits coverage, you should have already received a letter explaining the audit.
If you are the only person covered by your City Health Benefits Program, you would not have received the letter. The audit does not affect people who do not have enrolled dependents.
Reason for Verification Audit
The City is conducting the dependent verification audit to make sure that only eligible dependents receive health benefits.
The City has a responsibility to manage health care costs and ensure that health plans offered through the City cover only those who meet the eligibility criteria.
Further Assistance
If you have questions or concerns about the audit and the letters related to the verification process, you can get information and assistance from the Dependent Eligibility Verification Center.
You can get assistance if you are a City employee or retiree having difficulty with your health benefits or pension funds.
If you are a current City employee, you should first contact your agency's health benefits representative in the Human Resources office.
The Office of Labor Relations walk-in center, located at 22 Cortlandt Street in Manhattan, is closed until further notice.
Due to the closure of the office, retirees who mailed or faxed forms or correspondence on or after March 11, 2020 must resubmit inquiries and documents as follows:
If you are a City employee or retiree, you can get information about Medicare Part B premium reimbursement.
Online
Learn more about Medicare Part B reimbursement.
In Person
Office of Labor Relations
22 Cortlandt Street
New York, NY 10007
Walk-in Hours: Monday to Friday, 9 AM to 3 PM
By Phone
If you are a City employee, you and your eligible dependents can receive information, counseling, and referrals to help you with personal and social problems through the City's Employee Assistance Programs (EAPs).
These problems can include:
Online
Learn more about the NYC Employee Assistance Program.
By Phone
