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City Agency or Worker Feedback to submit comments to the Taxi Limousine Commission (TLC) about the Accessible Taxi Dispatch program

You can request a wheelchair accessible taxi for pick-up anywhere in the five boroughs. 311 will transfer you to a dispatcher to arrange your pick-up location and time.

You can also request a wheelchair accessible taxi by calling the dispatcher directly, or by using the Accessible Dispatch NYC mobile app for iPhone or Android.

You can get Relay service by dialing 711.

Passengers who book with Accessible Dispatch pay the standard metered fare with no extra fees, by cash or credit card, at the end of the taxi trip. The meter will start when the passenger is securely in the vehicle.

There is no limit to the number of passengers as long as they legally fit in the vehicle. Accessible Dispatch allows passengers to pick a vehicle type based on the capacity they need or preference. There is no additional charge based on the number of people.

Online

Book an accessible taxi and get picked up anywhere in the five boroughs.

Download the Accessible Dispatch NYC app for Android or iPhones.

Get information about the Accessible Dispatch NYC Program.

By Phone

Call 311 for assistance.

The Accessible Dispatch program connects individuals to wheelchair accessible taxis across the five boroughs.

The taxis are equipped with manual ramps that the driver lowers to the ground so that the wheelchair can roll into the taxi. Inside the taxi, the wheelchair is secured with firmly fixed securements that meet the requirements of the Americans with Disabilities Act. Drivers are trained to assist the passenger with a disability and properly secure the wheelchair.

You can file a complaint with 311 if there is an issue with a driver.

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