Night Collections
During the winter months, there is at least one crew in each district doing regular collections overnight so that there is always staff available if a snow or ice condition arises.
Snow Plow Operator Complaints
You cannot report plowed snow that is blocking driveways or parked cars.
Snow Thrown Into Street By a Sanitation Worker
Complaints are not accepted against Sanitation workers throwing snow into the street.
When temperatures are above freezing and are expected to be above freezing for a period of time, Sanitation crews may be engaged in scattering operations to breakdown piles and encourage melting. Sanitation equipment is used to break the snow down further so it is not a driving hazard.
Vehicles Idling or Blocking Streets Before or During Snow
As a normal part of snow preparation, Sanitation vehicles may be parked in strategic locations before a storm. They may also block traffic during snow piling and hauling operations.
Complaints are not accepted for these vehicles being parked before the start of a snow event, or for blocking traffic during snow operations. You also cannot make a complaint about these vehicles during a snow drill.
Further, the City does not accept complaints for cars, driveways, or sidewalks blocked by plowing.
