Electronic Benefit Transfer (EBT) Card

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Current clients of SNAP (food stamps), Cash Assistance (public assistance), and/or Medicaid can get assistance with their benefit card, including: 

  • Replacing a card that is lost, stolen, defective, or never received
  • Getting card balance
  • Changing or resetting PIN information

For information about the Pandemic Electronic Benefit Transfer (P-EBT) benefit, visit the Coronavirus (COVID-19) Resources and Support page instead.

Apply for Benefits or Get Case Assistance

To apply for benefits or for additional assistance with your case (including updating information on your EBT card), visit the following pages instead:

If you are a Medicaid-only client, you can get assistance with:

  • Replacing a Benefit card that is lost, stolen, or defective
  • Correcting and replacing Benefit cards issued with incorrect information

Online

By Phone

  • Agency: Human Resources Administration
  • Division: Medicaid Helpline
  • Phone Number: (888) 692-6116
  • Business Hours: 24 hours, 7 days a week

What Happens Next

If you make your request online or by phone it will take from 7 to 10 business days for you to get your replacement card. Replacement cards can only be mailed to the address on record.

Applicants who have been approved for Cash Assistance or SNAP (Food Stamps) benefits will receive an Electronic Benefit Transfer (EBT) card in the mail.

If your EBT card is lost, stolen, defective, or never received, you can submit a replacement request online or by phone. You can also pick up a temporary replacement card at your nearest Job Center.

If you make your request online or by phone, it will take from 7 to 10 business days for you to get your replacement card. Replacement cards can only be mailed to the address on record.

Online

Visit the ConnectEBT website.

    By Phone

    • Agency: New York State Office of Temporary and Disability Assistance
    • Division: Electronic Benefit Transfer (EBT) Customer Service
    • Phone Number: (888) 328-6399
    • Business Hours: Monday - Friday: 8 AM - 5 PM
    • Staff is available through the automated phone system during business hours.

    In Person

    You can go to an open HRA location for a temporary card that will have all benefits available until your EBT card arrives. Visit the HRA Center Locations website for more information.

    You must bring a valid photo ID in order to receive a same day replacement card.

    Update or Correct Information on EBT Card

    If you are currently receiving benefits and need to update or correct information on your EBT card, visit the SNAP (Food Stamps) and/or Public Assistance or Welfare pages instead to learn how to make your request.

    If you are a SNAP or Cash Assistance client, you can get assistance with checking your EBT card balance and benefits schedule online or by phone.

    You can also:

    • Check your SNAP account balance at food stores
    • Check your cash account balance at ATMs where EBT cards are accepted

    Online

    Visit the ConnectEBT website.

    By Phone

    • Agency: New York State Office of Temporary and Disability Assistance
    • Division: Electronic Benefit Transfer (EBT) Customer Service
    • Phone Number: (888) 328-6399
    • Business Hours: Monday - Friday: 8 AM - 5 PM
    • Staff is available through the automated phone system during business hours.

    If you are a SNAP or Cash Assistance client, you can get assistance with:

    • Changing the PIN number for your Benefit card
    • Resetting the PIN number for your locked Benefit card

    You will be asked to provide certain information for security purposes.

    By Phone

    • Agency: New York State Office of Temporary and Disability Assistance
    • Division: Electronic Benefit Transfer (EBT) Customer Service
    • Phone Number: (888) 328-6399
    • Business Hours: Monday - Friday: 8 AM - 5 PM
    • Staff is available through the automated phone system during business hours.

    In Person

    You can change or reset your PIN number at most Social Services Offices, Job Centers and SNAP Centers. Locations are available online.

    Visit the HRA Center Locations website.

    Initial PIN for New EBT Card

    Your Electronic Benefit Transfer (EBT) card and your initial PIN for the card are mailed separately. You will receive the two mailings within a few days of each other. They are sent separately for security reasons.

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