Due to Coronavirus (COVID-19) health and safety concerns, Department of Housing Preservation and Development (HPD) staff will wear masks if inspection is required/attempted. Tenants are also asked to wear masks during any inspection.
You can make a complaint about having no power in a residential building.
Before filing a complaint, you should try to resolve the issue with your landlord, managing agent, or superintendent. If you live in a co-op or condo, you should first report apartment maintenance issues to the owner, management company, or board before filing a complaint with HPD.
You can report a power outage or blackout affecting one or more buildings in any part of New York City, except the Rockaways, to Con Edison.
Report a power outage or blackout:
Online
Report a power outage in any part of New York City except the Rockaways to Con Edison.
By Phone
PSEG Long Island accepts reports of power outages or blackouts affecting one or more buildings in the Rockaways.
Report a power outage or blackout in the Rockaways:
Online
Report a power outage in the Rockaways to PSEG Long Island.
By Phone
If you experienced a power outage resulting from a failure in Con Edison’s local distribution system that lasted for more than 12 hours within a 24-hour period, you can file a claim to be reimbursed for spoiled food or prescription medication.
You must file your claim within 30 days of the date of the power outage.
Claims for reimbursement for losses sustained as a result of power outages caused by storms or other conditions beyond Con Edison's control will not be paid.
Losses from damage to motors, equipment, or appliances are not reimbursable.
Reimbursement is subject to reasonable verification and is governed by Con Edison’s electric rate schedule.
Learn more about filing a claim with Con Edison or get claim forms.
Residential Claims
Residential customers may file claims of up to $540 for actual losses of spoiled food. All claims must include an itemized list. For claims over $235, you must also provide evidence such as receipts or photographs along with the itemized list.
Reimbursement is limited to food and medicine and is governed by Con Edison’s electric rate schedule.
Claims for Actual Losses of Prescription Medication
You can also file a claim for actual losses of prescription medication spoiled due to lack of refrigeration. Reimbursement for actual losses of prescription medication are not included in the $540 maximum payment for food spoilage.
You must include an itemized list with all fields completed and proof of actual prescription medication loss. Proof must include a legible pharmacy receipt identifying the medication, amount paid, date of purchase, and days of supply.
If your medication spoils due to lack of refrigeration after it has been partially consumed, please include only the value of the unused medication in your claim. For example, if you paid $300 for a 30-day supply of medication and there are five days left in your prescribed supply, your claim should be for $50.
Do not include your social security number with your submission.
Commercial Claims
You can file a claim to be reimbursed up to a maximum of $10,700 for actual losses of perishable merchandise spoiled due to lack of refrigeration.
You must provide both an itemized list with all fields completed and proof of actual loss. Proof must include legible receipts that identify the date of purchase and specific spoiled items purchased.
Reimbursement is limited to spoilage of perishable merchandise.
File a Claim
The claims form can be submitted:
By Email
Email the completed form to NewClaims@conEd.com.
By Mail
Con Edison Claims Department
PO Box 801
New York, NY 10276
By Phone
