Carpet Business Complaint

You can file a complaint about a carpet business that fails to: 

• Post or provide the "Notice about New York City Carpet Emission Limits" 
• Give you manufacturer information if you request it 

Carpet businesses must: 

• Post the Notice in City stores that sell carpet or carpet cushion where you can see it 
• Give you a copy of the Notice before installation if you bought the carpet outside New York City 
• Provide the Notice electronically if you purchase carpet online for installation in New York City 

You can also file a complaint if your receipt does not include the following required information: 

• Date of purchase 
• Name of manufacturer 
• Brand name 
• Style name or number 
• Model name or number of carpet or carpet cushion

Report a problem with a carpet business.

What Happens Next

To receive follow up on your request, you must provide your address. The Agency will mail you a complaint form, which you must complete and return. If you also provide an email address with your Service Request, you will receive the form by email instead. Be sure to check your spam folder in addition to your inbox.