Tow Truck Complaint

You can file a complaint about tow truck drivers and businesses that provide towing services on New York City highways.

The Department of Consumer and Worker Protection does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

Directed Accident Response Program (DARP)

Towing rates for participating companies are:

• $125 for tow to storage facility (vehicles weighing less than 10,000 pounds)
• $140 for tow to storage facility (vehicles weighing more than 10,000 pounds)
• $25 per day for first 3 days of storage
• $27 for each day of storage thereafter
• $4 per mile plus tolls for towing to a location other than the tower's storage facility

Additional charges may apply.

Private Property Towing Rates

Maximum rates for towing vehicles off private parking lots are:

• $125 for towing and 3 days of storage
• $15 for each day of storage thereafter

Towing companies are required by law to accept at least two major credit cards.

Rotation Tow Program (ROTOW)

The Rotation Tow Program sets rates for participating companies that tow vehicles which have been abandoned or reported lost or stolen.

ROTOW rates are:

• $125 for tow (vehicle weighing less than 10,000 pounds)
• $140 for tow (vehicle weighing more than 10,000 pounds)
• $25 per day for first 3 days of storage
• $27 for each day of storage thereafter

Highway Towing Rates

Maximum rates and charges for towing passenger vehicles off of highways are:

• $70 for the first mile within the City of New York.
• $4 for each additional mile within the City of New York.
• All tolls must be paid while the vehicle is being towed.
• The maximum rates for storage are $15 for each calendar day for the first three days of storage and $17 for the fourth calendar day of storage and each calendar day after that. The calendar day the vehicle is towed is counted as day 1.

The New York City Department of Consumer and Worker Protection can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local Consumer Affairs office or the State Attorney General's office.

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Learn how to file a complaint for a business outside of NYC.

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