Article · NYC311

Call 911

Call 911 to report any dangerous condition including fumes, smoke, fire, or carbon monoxide from a boiler inside a building.

Need something else?

Heat or Hot Water Complaint in a Residential Building
NYCHA Public Housing Maintenance Complaint to report no heat or hot water in NYCHA building

You can report a boiler in a residential building, a mixed use building, NYCHA public housing, or a commercial building that is:

Defective
Not working
Not registered
Has no permit
Noisy

Permits are required for installation and alteration of boilers. Boilers in six or more unit dwellings or commercial space must be inspected every year.

The Department of Buildings does not take complaints for no heat or hot water for residential buildings.

Include in your report, if possible:

If the building is a private house or an apartment, mixed use, or commercial building
How many apartments or units are in the building
If you live in the building
If you have told the landlord or super about the problem
If there is heat and hot water
What is wrong with the boiler, if you know

Boiler Complaint

Report a boiler that is defective, not working, has no permit, or is not registered.