Taxi Complaint

You can make a complaint that a taxi driver or taxi was not safe for a person with a disability.

Taxi drivers are trained to safely load, secure, and unload passengers who have disabilities. A Wheelchair Accessible Vehicle's equipment must be in working order.

You can make a complaint about:

• Untrained drivers, including:
  • Inability, failure, or refusal to load, unload, or secure passengers, or doing so improperly
  • Not providing space or proximity to the curb or sidewalk for safe entry and exit of passengers
  • Improper or lack of use of ramp, securing, and any wheelchair accessible vehicle equipment
  • Failure to comply with reasonable passenger requests or provide curb-to-curb service
• Broken or faulty Wheelchair Accessible Vehicle equipment
• Injuries sustained by passengers with disabilities
• Abandoning passengers with disabilities
• Dropping passengers at incorrect location
• Failure to comply with any reasonable passenger request including but not limited to, unloading personal belongings or mobility aids from the vehicle, retrieving a dropped item inside or directly outside the vehicle, assisting passenger to the sidewalk
• Failure to provide curb-to-curb service
• Other accessibility or safety related complaints about the vehicle or driver

You can make a safety or equipment complaint about a TLC taxi arranged by Access-A-Ride.

Access-A-Ride (AAR) takes service-related complaints from their customers. These complaints include a long wait for a TLC taxi that was arranged by Access-A-Ride. To make a complaint about Access-A-Ride service, visit the Access-A-Ride page.

The Taxi and Limousine Commission (TLC) takes complaints about safety and equipment issues for trips that were booked through Access-A-Ride, when AAR dispatched a TLC taxi.

You can make a complaint about:

• Untrained drivers who fail to properly use the equipment in the taxi (for example, to secure a passenger who uses a wheelchair)
• Broken or faulty Wheelchair Accessible Vehicle equipment
• Injuries sustained by passengers with disabilities
• Other safety or equipment complaints about the vehicle or driver

All Taxi and Limousine Commission (TLC) licensed drivers must wear a mask or face covering over their nose and mouth when transporting passengers.

Report a taxi driver not wearing a mask or face covering if:

On November 1, 2020, a new seat belt law went into effect in New York State. All drivers and passengers must buckle up regardless of age or where they sit in the vehicle.

Wearing a seatbelt is required in personal cars and when riding in a taxi or for-hire vehicle (FHV), including on app-based trips.

The penalty for a seat belt violation is a fine of up to $50 for the passenger and up to $100 and 3 points for the driver if a child under 16 is not properly buckled.

If you are riding with a child in a taxi or for-hire vehicle, you are encouraged to bring your own car seat. The driver must allow you to install your car seat.