Information on coronavirus. Agency service suspensions/reductions. Report a social distancing violation.
Information on coronavirusAgency service suspensions/reductions
Report a social distancing violation
As of April 21, 2019, the current fares are:
One Metro New York (OMNY)
OMNY is MTA’s new contactless fare payment system that will eventually replace the MetroCard. With OMNY, you can use your own contactless card or smart device to pay your fare.
This new system is being rolled out in phases. All bus routes, subway stations, and Staten Island Railway locations are now equipped with OMNY.
OMNY currently supports a full-fare, pay-per-ride option for now, including free transfers. Additional fare options will be available during future phases of the rollout, including reduced fares, student fares, special programs, and more. Until then, you can keep using your MetroCard.
OMNY Fare Capping
On February 28, 2022, the MTA will launch a pilot fare capping program for OMNY users. With this pilot program, you will always pay the lowest fare each week if you use OMNY, no matter how many trips you take. You will not have to pay upfront for an unlimited 7-Day MetroCard.
The pilot program will initially be available for full-fare trips on New York City subways and local buses. The program would apply only to trips taken using the OMNY contactless fare payment system. You must use the same contactless bank card, smart device, or OMNY card for each trip.
You will automatically receive free, unlimited rides for the rest of the week once you have paid $33 in fares, the same as taking 12 trips during a seven-day period. The seven-day period begins at 12 AM on Mondays and end at 11:59 PM on Sundays during this pilot program.
Learn more about OMNY fare capping.
TransitChek
TransitChek is a pre-tax transit benefit program. If you want to enroll, contact your employer for details.
Reduced-fare MetroCards are available for riders who are 65 or older or riders who have qualifying disabilities. The reduced fare is half the base fare. (For example, the base fare for subways and local buses is $2.75, so the reduced fare is $1.35.)
Your reduced-fare card will have your name and photo on it. If you don’t have your card with you, you can pay the reduced fare in cash.
Learn more about Reduced-Fare MetroCards.
How to Apply
You can apply by mail or in person at the MTA Customer Service Center or a MetroCard Bus or Van. If you choose to apply in person at the Customer Service Center, you must make an appointment.
Instructions, applications, and locations are available online.
Learn how to apply for a Reduced-Fare MetroCard.
Schedule an appointment at the Customer Service Center.
Replacing a Reduced-Fare MetroCard
You can submit a claim form online if your reduced-fare MetroCard was lost, stolen, or never received in the mail.
Submit a Reduced-Fare MetroCard claim form.
Fair Fares NYC MetroCards
If you are between the ages of 18 and 64, meet certain income guidelines, and are not eligible for any other transportation discount program, you may be eligible for a discounted MetroCard through Fair Fares NYC instead.
To learn more, visit the Fair Fares NYC page.
Further Assistance
You can get more information and assistance by phone, including help with Reduced-Fare MetroCard applications or replacement requests.
The MTA's lost and found office is open daily from 10 AM to 6 PM by appointment only.
You must file a claim for a lost item. If the MTA finds it, they will contact you and schedule an appointment to pick it up.
Report Lost Property
If you think you lost an item on a train, a bus, or in a subway station, talk to an MTA representative in the station booth closest to where you lost your property. If it was turned in, it will be at the booth until it is moved to the NYC Transit Lost Property Unit.
If you don’t find it, file a claim with the Lost Property Unit as soon as possible.
Online
Contact the Metropolitan Transportation Authority (MTA).
Visit the MTA's lost and found website.
By Phone